Refund & Returns Policy – Thicc Threads

At Thicc Threads, we back our gear. Every hoodie and tee is made to last, and we want you to love it as much as we do.

Your Rights Under Australian Consumer Law

Under the Australian Consumer Law, you’re entitled to a replacement, repair or refund if your item:

• Arrives with a major fault,

• Doesn’t match the description we gave you, or

• Isn’t of acceptable quality.

We don’t argue with the law - you’re covered.

Change of Mind

We accept exchange and refunds within 30 days. Item must be unworn, unwashed and in original condition. We know choosing sizing online can be tricky - we've got you covered!

To avoid size stress, check our size guide carefully before you buy. (Our range goes up to 12XL - we’ve got you covered.) If you are unsure, send us a message.

Faulty or Wrong Item?

If your hoodie or shirt shows up faulty, damaged, or not what you ordered:

1. Contact us at admin@thiccthreads.com within 14 days of receiving your order.

2. Include your order number and clear photos of the issue.

3. We’ll sort it - whether that’s a replacement, refund, or store credit.

Returns Process

• Items must be returned in unworn, unwashed condition (unless faulty).

• We’ll cover the return postage if it’s our mistake.
  

Sale Items & Limited Drops

Because our collections are limited and made in small runs, all sale and drop items are final unless faulty under Australian Consumer Law.